03.02 / Care

Maintenance and ServiceDesk.

A monthly retainer for software already in production: two separate budgets of senior hours, planned maintenance and urgent work, run through a ServiceDesk your team uses by email, with a full audit and a written report every month.

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Lighthouse mobile: accessibility, best practices, SEOKD.tech: 100 / 100 / 100
indexable URLs, Spanish and EnglishHotel Talavera: 16

A laptop at home: a shop's support portal with the hours used this month, the open tickets and the reply about a payment that failed on mobile, already fixed and published.

In detail

What you should know.

An engineer on call at night in front of three screens with monitoring dashboards and alerts.

For example: 100 / 100 / 100 Lighthouse mobile: accessibility, best practices, SEO. KD.tech

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What it is

Polargate CARE is a monthly retainer for software that is already live: a website, an internal portal, a product or a mobile app. It buys two separate budgets of senior hours. The first covers planned maintenance: dependency and framework updates, security headers and policies, accessibility and performance regressions, content changes, analytics and search hygiene. The second covers urgent work: a form that stopped sending, a broken deploy, a page returning a 404, a third party that changed its API overnight. We keep the two apart on purpose, because when they share one pool the urgent work eats everything and the planned work never happens.

How we do it

Every client gets their own tenant in our ServiceDesk. You report a problem by writing to one email address, or from the portal, and both arrive in the same place: mail flows into and out of the ticket, so nobody on your side has to learn a new tool. Each ticket carries a priority, an owner and a full history, attachments stay private to that ticket, and every hour logged is charged to one of the two budgets, so the balance is visible while the month is running and not only when the invoice arrives. Routine fixes are prepared by our AutoFix agent, and a senior engineer reviews every change before it reaches production. Once a month we audit the whole thing: security, accessibility, performance, structured data, search and AI visibility, dead code. On Hotel Talavera one of those audits produced 48 confirmed findings, all fixed in a single month.

What you get

What you take away.

Everything is written down before we start, and everything stays in accounts your company owns.

01Deliverables

01
Two separate monthly hour budgets, one for planned maintenance and one for urgent work, tracked apart
02
Your own tenant in our multi-tenant ServiceDesk, with ticket priorities, owners, full history and per-ticket private attachments
03
Email in and email out: your team reports by writing to one address and replies land back in their inbox
04
Live hour balance in the client portal, so you see what is left while the month is still running
05
Monthly audit of security, accessibility, performance, structured data, dependencies, search and AI visibility
06
Written monthly report: work shipped, hours used per budget, audit findings and the plan for the next month
07
Dependency, framework and security updates applied, tested and verified before they reach production
08
Automated health checks on the live system, with alerts coming to us instead of to you

02How it runs

01 · Week 1 to 2
Takeover and baseline audit
We take access to the repository, hosting, database, domain and analytics, then audit the live site from the outside and the code from the inside. You get a ranked list of findings and a short risk register, so you see the real state of what you own before anything is touched.
02 · Week 2 to 4
Close the critical findings
Critical issues go first: security headers, exposed permissions, soft 404s, broken indexation, performance blockers. Each fix travels as a reviewed pull request and is deployed with your approval, so the retainer starts from a clean, known baseline instead of inheriting debt quietly.
03 · Every month
The monthly cycle
Tickets flow through the ServiceDesk against your hour pool, the scheduled audit runs over the live site and the repository, and the fix agent proposes changes as pull requests. A human reviews and merges. At the end of the month you get a report of what changed, why and at what cost in hours.
04 · Every quarter
Review and re-plan
Every quarter we look at consumption, recurring issues and what the product needs next. The hour pool is resized up or down to match reality, evolution work is agreed as a small roadmap, and anything that has grown into a project is quoted separately instead of eating the retainer.

For example: 16 indexable URLs, Spanish and English. Hotel Talavera

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Who it is for

We don't take every project.

We would rather tell you now than halfway through. If you recognise yourself on the left, let's talk.

It fits if

You have software in production that your business needs every day
You want a senior team that answers, not a ticket queue with no owner
You prefer a known monthly fee to surprise hourly invoices
You are fine with an agent proposing fixes as long as a person reviews every change

It is not for you if

You need round-the-clock cover with a response in minutes
You want changes in production without anyone reviewing the diff
You are only looking for cheap hosting
Nobody can give us access to the code or the servers

For example: 327 bilingual pages in the sitemap accepted by Search Console. KD.tech

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Timing and budget

How we quote.

No price list and no hourly billing during a build. After a short call you get a written quote for your project.

Timeline: Setup in the first two weeks (access, health checks, your ServiceDesk tenant and a first audit), then a monthly cycle of planned work, tickets and report. Minimum three months, month to month after that.
Team: Your tickets go to our team, which answers them, fixes them and writes the monthly report, with design, content or paid media when a ticket needs it. Pedro Ciordia, CTO, reviews every fix before it ships.
How the price is set: A monthly fee sized to the system and how critical it is, quoted privately. Budget sizes and price reviewed every quarter; anything outside the budgets is quoted before it starts.
The stack: SupabasePostgreSQLVercelResendGitHubGitHub ActionsClaudeMCPTypeScriptVitestPlaywrightSearch ConsoleGA4

For example: 27 published FAQs with FAQPage schema. Hotel Talavera

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Work

Where we did it.

Real projects. Open each one to see what we built and the figures we measured.

For example: 22 customer tickets resolved through the desk, April to July 2026. KD.tech

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Same line

Other services in Care.

Each service has its own page with what it includes, the usual timeline and the projects where we did it.

For example: 48 audit findings confirmed and fixed. Hotel Talavera

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FAQ

What people ask us.

How much does website and software maintenance cost per month?

Polargate CARE is a monthly fee quoted for your system. That covers two separate budgets of senior hours, planned maintenance and urgent work, plus your ServiceDesk tenant, the monthly audit and the written report. How big the budgets are depends on the size of the system and how critical it is, and we agree that with you before you sign anything. Tell us what you have live and you get a private quote.

What is included in the retainer and what is billed separately?

Included: updates, security and accessibility fixes, small content and design changes, health checks, the monthly audit and the report. Not included: new features, redesigns or a second product. When a request is bigger than the retainer, we quote it as a project before starting, never afterwards. Hosting and third party licences you pay directly to the provider, at their price, in your own accounts.

How fast do you respond when something breaks on our site?

Urgent tickets jump the queue and are paid from the urgent budget, which exists so that nobody has to negotiate a fix while the site is down. Response targets are written into the contract and depend on how critical the system is, so we set them with you rather than publish one number for everyone. Polargate does not sell 24/7 cover, and we say that before you sign, not after.

How long is the minimum contract and how quickly can we start?

Three months minimum, then it continues month to month. The first two weeks are setup: access to repositories and hosting, health checks, your ServiceDesk tenant and a first audit. After that the cycle is monthly. If we did not build the system, we normally start with a paid Discovery Sprint or an audit, so we know what we are taking responsibility for before we take it on.

Can you maintain a website or app that another agency built?

Yes, and an inherited system almost always starts with an audit rather than a retainer. We read the code, the dependencies, the security setup and the hosting, then tell you what we found and what it would cost to make it maintainable. If a system is beyond safe repair, we say so instead of billing you monthly for it. We do not take on software we cannot keep running responsibly.

What happens to the hours we do not use in a month?

Both budgets are tracked in the client portal, so you watch the balance during the month instead of guessing at the end of it. We do not invent work to spend the remainder. If you consistently use less than you pay for, we lower the plan at the quarterly review. If you consistently need more, we tell you before the overrun and quote it, not after the fact.

For example: 20 h senior maintenance hours per month under contract. KD.tech

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Maintenance and ServiceDesk.

What you should know.

What it is

How we do it

What you take away.

01Deliverables

02How it runs

We don't take every project.

It fits if

It is not for you if

How we quote.

Where we did it.

KD.tech

Hotel Talavera

Other services in Care.

What people ask us.

Tell us what you want to build.