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Frequently asked questions

Ask us before you sign.

Prices, contracts, ownership, technology, AI and support, answered the way we answer them on a call. If something is missing, write to us and we will add it here.

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FAQ

Questions we get asked.

How much does a website or software project cost with Polargate?
It starts with a fixed-price Discovery Sprint, which ends in one number for the build. What moves that number is the number of languages, modules and integrations, and how much of an old system has to come along. Maintenance afterwards runs on a separate monthly retainer. Polargate does not publish a price list: book a call and you get a first read of scope and price, then a private quote in writing.
What is a Discovery Sprint and why do I have to pay for it?
A Discovery Sprint is two weeks of paid senior work that turn an intention into a decision: scope module by module, architecture and data model, named risks with mitigations, a fixed price and a recommendation, which is sometimes not to build. It has its own fixed price, agreed before it starts. Free scoping is selling, and you pay for it later anyway.
Who owns the code when Polargate builds our software?
You do, from day one. The GitHub repository, the Supabase database, the hosting, the domains, the secrets and your App Store and Google Play developer accounts are all in your company's name. If you stop working with Polargate you leave with the whole stack and a written handover, and the next team has nothing to rebuild.
How much does monthly website maintenance and support cost?
Polargate CARE is a monthly fee quoted for your system. It covers a contracted pool of senior hours split between planned maintenance and urgent work, ServiceDesk and client portal access, a monthly audit of the live product and a written monthly report. The fee depends on how many applications, languages and integrations are covered. It is monthly and rolling. Tell us what you have live and you get a private quote.
Do you train AI models on our company data?
No. Your data stays in your own database and is read at query time through retrieval, never used for training. Polargate hosts in the EU by default, on Postgres with row level security, so a query can only reach the data its user is entitled to, and the model receives only the passages needed to answer the question in front of it.
Do you offer 24/7 support?
No. Polargate is a senior-led studio, not a call centre, and round the clock cover is not something we could deliver. Urgent tickets have their own pool of hours and are picked up ahead of planned work, with a first response within 48 business hours as the standing commitment. Coverage spans European and American business hours.
Do you work in English, Spanish and Dutch?
Yes, natively in all three, for clients in Europe and the Americas. That includes multilingual sites with translated URLs per language, reciprocal hreflang and separate rendering for each language, which is where multilingual sites usually break without anyone noticing. AI assistants are evaluated in every language you launch in, because one that behaves in English can still drift in Dutch.
Can you take over a website or app another agency built?
Yes, if it can be taken over properly. CARE starts with an audit of the live product and the repository, so both sides know the real state before anyone commits hours. Stacks we do not work in, or code we cannot get access to, are not a fit and we say so. If the state is bad, a remediation project comes first and the retainer starts after it.

For example: 536/536 translation keys present in each of the three languages. Estepona Golf

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The long answers

Everything else we get asked.

A support desk: a ticket queue on one screen and the conversation with the client on the other.

For example: 22 customer tickets resolved through the desk, April to July 2026. KD.tech

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Working together

What kind of companies does Polargate work with?

Mid-market companies, roughly 50 to 500 employees, in Europe and the Americas: hotels, industrial manufacturers, event businesses, retail and corporate groups.

How does a project start?

With a paid Discovery Sprint: two weeks of senior work that end in a scope, an architecture, named risks and one fixed price.

How long does a build take?

The first iteration reaches production four to eight weeks after Discovery, with real data behind it.

Who actually does the work?

Senior engineers, under the technical direction of founder and CTO Pedro Ciordia. You know who is on your project before you sign.

Do you work in English, Spanish and Dutch?

Yes, natively in all three, including multilingual sites with translated URLs, per-language rendering and reciprocal hreflang.

Price and contracts

How much does a project cost?

It depends on scope. The Discovery Sprint has a fixed price and ends with a fixed price for the build. What moves it is the number of languages, modules and integrations. We do not publish a price list: you get a private quote after a first call.

Why do I have to pay for the proposal?

A free scope is written by someone trying to sell you something. Paid discovery goes where the risk is, and the decision pack is yours whatever you decide.

How much is the monthly retainer?

CARE covers maintenance and evolution, GROW adds search, content and campaigns on top of CARE, and a standalone technical and AI-search audit has its own fixed price. Each one is quoted for your system.

Am I locked into a long contract?

No. Retainers are monthly and rolling, with a three-month minimum and then 30 days of notice and a written handover.

Who owns the code and the accounts?

You do, from day one: repository, Supabase project, hosting, domains, secrets and store developer accounts.

Technology

What do you build on?

Vite, React and TypeScript on the front, Supabase behind it (Postgres, row level security, Edge Functions), Vercel hosting, Capacitor for iOS and Android.

Can you connect to the systems we already run?

Yes. Integrations run server side against real APIs, with credentials in a vault, idempotent jobs, logged calls and a sync that fails closed.

Do you take over software another team built?

Yes, after a takeover audit of the live product and the repository. If the state is bad, remediation comes first.

Do you build mobile apps?

Yes, with Capacitor from the same codebase, including App Store and Google Play submissions and over-the-air updates.

Artificial intelligence

How do you use AI in the work?

Two ways. Inside delivery: agents triage tickets, propose fixes as pull requests and run audit passes. Inside your product: assistants grounded in your own data.

Do you train models on our data?

No. Your data stays in your database and is read at query time through retrieval. We host in the EU by default.

Can you get our company mentioned in ChatGPT?

We can make it possible, not guarantee it. Answer engines read raw HTML and do not run JavaScript, and most sites serve them an empty shell.

Is it safe to let an agent change production code?

The agent never touches production. It opens a pull request and a person reviews the diff. Two limits live in the database: nothing deploys alone, nothing reaches a client unreviewed.

Support

How fast do you answer when something breaks?

First response within 48 business hours. Urgent work comes from its own pool of hours, so one incident does not eat your improvement budget.

Do you offer 24/7 support?

No, and we will not pretend otherwise. Coverage spans European and American business hours.

Legal and data

Where does our data live?

In your own Supabase project, in the EU by default, with row level security on every table, so a query only reaches what its user may see.

Is Polargate ISO 27001 or SOC 2 certified?

No, and we do not claim to be. What we commit to is in the contract: security headers, row level security, secrets in a vault and an audit report you can read.

Who are we signing a contract with?

POLARGATE, S.L., CIF B24895005, registered at Calle Electronica 6, 28027 Madrid, Spain, serving clients across Europe and the Americas. Contact: the brief at /start on polargate.ai.

The studio

Get to know the studio.

Who runs it, how a project moves, the AI we already have running, what your security team needs and the questions people ask before they sign. Each page answers one thing.

For example: 105,212 characters of body text readable by AI crawlers across 65 URLs, up from zero. Malacca Tables

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Get started

Tell us what you want to build.

Websites, apps, custom systems and AI for companies that need them in production in weeks. Fill in the form or book a 30 minute call: a senior engineer answers within 48 business hours with a first take on scope, timeline and price.

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First step

Discovery Sprint

Two weeks to close scope, architecture and price before anything is built.

No price list. You get a private quote, in writing, after a short call.

Then, to build, always at a fixed price

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AI-native digital studio for mid-market companies

POLARGATE, S.L. · CIF B24895005
Calle Electrónica 6, 28027 Madrid, Spain