Contact Polargate.

How to talk to Polargate

Polargate is a senior-led studio, so there is no switchboard, no sales team and no account manager between you and the person who would do the work. Use the channel that matches what you need.

• A 30 minute call. The quickest way in. Pick a free time in the calendar and the Google Meet invitation reaches your inbox straight away.
• The /start brief. For new work, and for anything else you would rather describe in your own words: a partnership, an invoice, a question about something we published. A short written form: what you run today, what you want to change, when you need it, and the budget range you have in mind. Answered in writing within 48 business hours.
• The ServiceDesk address in your contract. For clients on a CARE retainer. Mail sent here opens a ticket in the Polargate ServiceDesk, where it is tracked, prioritised and charged against your contracted hours. Urgent work comes out of its own pool of hours and goes ahead of planned tasks.
• The address on the privacy page. For data protection requests under the GDPR: access, rectification, deletion, portability or objection.

What happens next

1. A first conversation or a written answer. On the call you talk to the engineer who would do the work. A brief gets a written answer within 48 business hours, and Pedro C., CTO, reviews every proposal. Not an automated sequence, and not a junior triaging the queue. 2. A written proposal, or a clear no. If the fit is wrong, the deadline is impossible or the budget does not match the work, you hear it in the first reply instead of after three meetings. If it fits, you get a scoped proposal for a Discovery Sprint at a fixed price. 3. Discovery, then a fixed price for the build. Two weeks of interviews, an audit of what already exists, a data model and an architecture decision, ending in a scope and a price you can say no to. Everything Discovery produces is yours whether or not you continue.

Nothing you send is shared or resold. If the subject is confidential, say so, and a mutual non-disclosure agreement can be signed before the call.

Where Polargate works from

POLARGATE, S.L. is a Spanish company, CIF B24895005, with its registered office at Calle Electrónica 6, 28027 Madrid. We work from Madrid and Amsterdam.

• Hours. Working hours are agreed for each project. There is no 24/7 on-call cover.
• Languages. English, Spanish and Dutch, all three natively. Write in the language you think in and the reply comes back in it.
• Meetings. Video by default, and in person when the project calls for it.

What makes a request easy to answer

You do not need a specification. Four things are enough for a useful first reply:

• What exists today and where it hurts: a URL, a screenshot, a spreadsheet nobody enjoys.
• What has to be true when the work is done, in the words the business itself would use.
• The date that matters and why it matters: a season, a launch, an audit, a contract running out.
• The budget range you are working with. It is not a negotiating position, it decides which of the three lines makes sense: BUILD, GROW or CARE.

If you already know the shape of the work, name the line. If you do not, describe the problem and Polargate will say which line applies, including the answer that none of them do.