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03 / Services · Care

Care. Your software looked after every month.

We keep your live software secure and fast after launch, and every fix an agent proposes is reviewed by a person before it ships.

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First response on business days
48h
Audit findings confirmed and closed in one monthly cycle (Hotel Talavera, August 2026)
48/48
Findings fixed in the same monthly cycle on a second hotel site (Hotel Marien, August 2026)
33
Changes deployed without a human reviewing the diff
0

In detail

What you should know.

In a cramped back office, one man sits and another leans in to study a wide monitor with columns of tasks marked in red and green

For example: 4 days from diagnosis to the new backend running. Concert Music Festival

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What Care is

Care is a monthly retainer for software that is already live. Polargate keeps your website, portal, mobile app or internal tool secure, fast, current and improving, month after month, and the person who answers your ticket is the same senior engineer who can read the code. It is maintenance plus evolution: patches and fixes, but also the small improvements a product needs to stay useful.

How it works

Every request enters a multi-tenant ServiceDesk, by email or through your client portal. Each ticket is triaged, estimated in hours and charged against your monthly pool, which you can watch in real time. An autonomous fix agent classifies the ticket and prepares the change as a pull request in your repository. A human reviews every diff before it merges. Two rules are enforced in the database itself: nothing deploys on its own, and the agent never replies to a client unreviewed. Once a month a scheduled audit runs over the live site and the repository, covering security headers, structured data and AI search readiness, Core Web Vitals, broken routes and dead dependencies. It reports; it does not deploy. For Hotel Marien that routine runs on day one of every month.

Services in this line

What it covers.

Each service has its own page with what it includes, the usual timeline and the projects where we did it.

For example: 100 / 100 / 100 Lighthouse mobile: accessibility, best practices, SEO. KD.tech

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Who it is for

We don't take every project.

We would rather tell you now than halfway through. If you recognise yourself on the left, let's talk.

It fits if

  • You have software in production that your business needs every day
  • You want a senior team that answers, not a ticket queue with no owner
  • You prefer a known monthly fee to surprise hourly invoices
  • You are fine with an agent proposing fixes as long as a person reviews every change

It is not for you if

  • You need round-the-clock cover with a response in minutes
  • You want changes in production without anyone reviewing the diff
  • You are only looking for cheap hosting
  • Nobody can give us access to the code or the servers

For example: 16 indexable URLs, Spanish and English. Hotel Talavera

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What you get

What you take away.

Everything is written down before we start, and everything stays in accounts your company owns.

01Deliverables

  1. 01

    Access to the Polargate client portal and ServiceDesk: tickets by email or web, attachments, full history and ratings on close

  2. 02

    A contracted hours agreement with two pools, planned maintenance and urgent work, and a consumption balance you can check at any time

  3. 03

    A takeover audit of the live site and the repository: security, SEO and AI search readiness, Core Web Vitals, accessibility and dead code, with findings ranked by severity

  4. 04

    A monthly maintenance report by email: every change, the reason for it and the hours it used

  5. 05

    Reviewed pull requests in your own repository for every fix, dependency bump and framework update

  6. 06

    A maintained security baseline: HTTP security headers, CSP and HSTS, row level security on your database, CORS restricted to your domain

  7. 07

    A maintained AI search and structured data layer: JSON-LD per page, sitemap with real lastmod, robots policy and bidirectional hreflang

  8. 08

    Release management for native apps: over the air updates for JavaScript changes, App Store and Google Play submissions for native ones

  9. 09

    A written handover pack: repository, Supabase project, hosting, secrets and domains, ready to leave with whenever you decide

02How it runs

  1. 01 · Week 1 to 2

    Takeover and baseline audit

    We take access to the repository, hosting, database, domain and analytics, then audit the live site from the outside and the code from the inside. You get a ranked list of findings and a short risk register, so you see the real state of what you own before anything is touched.

  2. 02 · Week 2 to 4

    Close the critical findings

    Critical issues go first: security headers, exposed permissions, soft 404s, broken indexation, performance blockers. Each fix travels as a reviewed pull request and is deployed with your approval, so the retainer starts from a clean, known baseline instead of inheriting debt quietly.

  3. 03 · Every month

    The monthly cycle

    Tickets flow through the ServiceDesk against your hour pool, the scheduled audit runs over the live site and the repository, and the fix agent proposes changes as pull requests. A human reviews and merges. At the end of the month you get a report of what changed, why and at what cost in hours.

  4. 04 · Every quarter

    Review and re-plan

    Every quarter we look at consumption, recurring issues and what the product needs next. The hour pool is resized up or down to match reality, evolution work is agreed as a small roadmap, and anything that has grown into a project is quoted separately instead of eating the retainer.

For example: 11 modules delivered in Phase 1. Elite Smart Build

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Timing and budget

How we quote.

No price list and no hourly billing during a build. After a short call you get a written quote for your project.

Timeline
Takeover and baseline audit in the first two weeks, the critical issues closed by week four, then a monthly cycle with its audit and report, and a review every quarter.
Team
Our team handles your tickets, plans the improvements and signs the monthly report. Pedro Ciordia, CTO, reviews what goes to production.
How the price is set
A monthly fee sized to your system, in a private quote before you sign: how many applications, languages and integrations, and how critical they are. Large changes are quoted separately.

For example: 62 user accounts migrated with their IDs preserved. Concert Music Festival

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Work

Work in this line.

Real projects. Open each one to see what we built and the figures we measured.

For example: 327 bilingual pages in the sitemap accepted by Search Console. KD.tech

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FAQ

What people ask us.

How much does a website maintenance retainer cost per month?
Polargate Care is a monthly fee quoted for your system. That covers a contracted pool of senior hours split between planned maintenance and urgent work, ServiceDesk and client portal access, the monthly audit and the monthly report. The fee depends on how many applications, languages and integrations are covered, and whether App Store and Google Play releases are in scope. Larger evolutions are quoted separately. Tell us what you have live and you get a private quote.
How is this different from a traditional agency maintenance plan?
The person answering your ticket is a senior engineer who reads the code, not a first line agent who forwards it. The work is measured in a visible pool of hours, so you can see what you paid for. And an autonomous agent prepares routine fixes as pull requests, which makes small work cheap enough to actually do, while a human still reviews every diff before it merges.
Do you maintain a site or app you did not build?
Yes, if we can take it over properly. Care starts with an audit of the live site and the repository, so both sides know what is there before anyone commits to hours. Stacks we do not work in, or code we cannot get access to, are not a fit and we say so. If the state is bad, a remediation project comes first and the retainer starts after it.
Is it safe to let an AI agent change my production code?
The agent never touches production. It classifies the ticket and opens a pull request in your repository, and a human reviews the diff before anything is merged or deployed. Two limits are enforced in the database itself: no automatic deployment and no automatic reply to a client. There is also a daily spending cap. You keep exactly the review trail you would have with a human only team.
What happens to hours I do not use, and can I cancel?
Unused planned hours go into improvement work rather than being billed for nothing, following the rules written into your contract. Urgent hours sit in a separate pool with their own overflow rules. The retainer runs month to month after an initial minimum term, so you can pause or cancel, and if you leave you get a written handover of repository, backend, hosting, secrets and domains.
Do you offer 24/7 support?
No. Polargate is a senior led studio, not a call centre, and we do not promise round the clock cover. Urgent tickets have their own pool of hours and are picked up ahead of planned work, with a first response within 48 business hours as the standing commitment. Coverage spans European and American business hours.

For example: 27 published FAQs with FAQPage schema. Hotel Talavera

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Get started

Tell us what you want to build.

Websites, apps, custom systems and AI for companies that need them in production in weeks. Fill in the form or book a 30 minute call: a senior engineer answers within 48 business hours with a first take on scope, timeline and price.

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What do you need?
Budget
When

At least ten characters.

Answer in writing within 48 business hours. No newsletter, no automatic sequence.

Rather answer the full brief?

First step

Discovery Sprint

Two weeks to close scope, architecture and price before anything is built.

No price list. You get a private quote, in writing, after a short call.

Then, to build, always at a fixed price

Ask for your quoteHow we quote

Not ready yet?

AI-native digital studio for mid-market companies

POLARGATE, S.L. · CIF B24895005
Calle Electrónica 6, 28027 Madrid, Spain